During the incident, several services experienced disruptions, including:
- Backup generation and restoration processes - SSL certificate installation - WordPress-related actions performed via hPanel (e.g., WordPress installation, plugin management)
Our team has identified the root cause and implemented a fix. All impacted services have since been restored and are operating normally.
Posted May 05, 2025 - 07:44 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted May 05, 2025 - 06:24 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted May 05, 2025 - 06:24 UTC
Update
We are still investigasting the issue, it seems also affecting backup generation as well
We’ll provide updates as we learn more.
Thank you for your patience.
Posted May 05, 2025 - 04:16 UTC
Update
We are continuing to investigate this issue.
Posted May 05, 2025 - 03:02 UTC
Investigating
We're currently experiencing issues when attempting to update and install, plugin, and theme on WordPress due to curl 60: SSL issue In the meantime, user can manually update the Wordpress version, plugin and themes while waiting for fix to be done We're actively investigating the root cause and exploring workarounds. We’ll provide updates as we learn more.