We’re keeping an eye on everything to ensure continued stability.
Posted Oct 20, 2025 - 18:40 UTC
Update
Some customers may experience occasional issues with payments processing. This is related to an ongoing AWS outage.
We're actively monitoring the situation and working to minimise any impact.
We'll share another update in 2 hours or sooner if needed.
Posted Oct 20, 2025 - 16:39 UTC
Update
Payment and Titan Mail services are operating normally. We continue to monitor the situation to ensure stability. Thank you for your patience and understanding.
Next update in 2 hours or sooner if anything changes.
Posted Oct 20, 2025 - 16:00 UTC
Update
Payment and Titan Mail services are back to normal.
We are monitoring the situation to ensure stability. Thank you for your patience and understanding.
Next update in 2 hours or sooner if anything changes.
Posted Oct 20, 2025 - 13:23 UTC
Monitoring
We have experienced distrupted payment processing systems and Titan mail services. Current status: Root cause have been found and mitigated. Services may be slightly slower than usual.
Affected services: Service Activations: New service activations are temporarily delayed as payment confirmations are not being processed. Refund Processing: Refund requests are experiencing delays and may not be processed immediately. Payment Recording: Some payment transactions may not be reflected in account dashboards right away. hPanel Access: Customer portal (hPanel) may be slow or unresponsive. Titan mail: Services may work slower or unresponsive.
We apologise for any inconvenience and appreciate your patience while we work to restore full functionality.
Next update in 2 hours or sooner if any updates.
Posted Oct 20, 2025 - 11:07 UTC
Update
We are currently experiencing issues with our payment processing systems and Titan mails that are impacting several services: Service Activations: New service activations are temporarily delayed as payment confirmations are not being processed. Refund Processing: Refund requests are experiencing delays and may not be processed immediately. Payment Recording: Some payment transactions may not be reflected in account dashboards right away. hPanel Access: Customer portal (hPanel) may be slow or unresponsive. Titan mail: Services may work slower or unresponsive.
Current Status: Currently affected services are being restored. Our engineering team are monitoring and working to ensure fastest services restoration.
We apologise for any inconvenience and appreciate your patience while we work to restore full functionality.
Next update in 1 hour or sooner if any updates.
Posted Oct 20, 2025 - 10:15 UTC
Update
We are currently experiencing issues with our payment processing systems that are impacting several services: Service Activations: New service activations are temporarily delayed as payment confirmations are not being processed. Refund Processing: Refund requests are experiencing delays and may not be processed immediately. Payment Recording: Some payment transactions may not be reflected in account dashboards right away. hPanel Access: Customer portal (hPanel) may be slow or unresponsive. Titan mail: Services may work slower or unresponsive.
Current Status: Our engineering team have found and confirmed root cause which is the global AWS outage.
We apologise for any inconvenience and appreciate your patience while we work to restore full functionality.
Next update in 1 hour or sooner if any updates.
Posted Oct 20, 2025 - 09:23 UTC
Update
We are currently experiencing issues with our payment processing systems that are impacting several services: Service Activations: New service activations are temporarily delayed as payment confirmations are not being processed. Refund Processing: Refund requests are experiencing delays and may not be processed immediately. Payment Recording: Some payment transactions may not be reflected in account dashboards right away. hPanel Access: Customer portal (hPanel) may be slow or unresponsive.
Current Status: Our engineering team have found and confirmed root cause which is the global AWS outage.
We apologise for any inconvenience and appreciate your patience while we work to restore full functionality.
Next update in 1 hour.
Posted Oct 20, 2025 - 08:31 UTC
Identified
We are currently experiencing issues with our payment processing systems that are impacting several services: Service Activations: New service activations are temporarily delayed as payment confirmations are not being processed Refund Processing: Refund requests are experiencing delays and may not be processed immediately Payment Recording: Some payment transactions may not be reflected in account dashboards right away hPanel Access: Customer portal (hPanel) may be slow or unresponsive Current Status: Our engineering team is actively working to resolve these issues. We are monitoring the situation closely and will provide updates as more information becomes available. We apologize for any inconvenience and appreciate your patience while we work to restore full functionality.
Next update in 1 hour.
Posted Oct 20, 2025 - 07:44 UTC
Investigating
We are currently experiencing issues with our payment processing systems that are impacting several services: Service Activations: New service activations are temporarily delayed as payment confirmations are not being processed Refund Processing: Refund requests are experiencing delays and may not be processed immediately Payment Recording: Some payment transactions may not be reflected in account dashboards right away Current Status: Our engineering team is actively working to resolve these issues. We are monitoring the situation closely and will provide updates as more information becomes available. We apologize for any inconvenience and appreciate your patience while we work to restore full functionality.
Next update in 1 hour.
Posted Oct 20, 2025 - 07:27 UTC
This incident affected: Core Services (Billing System, Payment services).