The incident has been resolved. The server was restored successfully. We apologize for the inconvenience caused. Thank You for Your patience.
Posted Mar 29, 2023 - 22:37 UTC
Monitoring
Most of the partial restorations are now fixed. We will start bringing up other services soon. Thank You for Your patience.
Posted Mar 29, 2023 - 21:16 UTC
Update
Just an update that backups are 99% imported. Shortly, we will start working on the list of users which were partially unsuccessful. We will update here with more important updates. We do appreciate Your patience.
Posted Mar 29, 2023 - 10:35 UTC
Update
The restoration is almost done. Which is restoration progress reached 90% from the totally accounts. We will update here once the backups will be fully imported. Thank You for Your patience!
Posted Mar 29, 2023 - 05:47 UTC
Update
We've moved to second restoration phase to the new server. We will update here once the backups will be fully imported. Thank You for Your patience.
Posted Mar 28, 2023 - 18:30 UTC
Update
Unfortunately initial server restoration process failed. We're continuing to restore data, however, restoration procedure will take more than expected. Will keep providing further updates here as necessary. We're extremely thankful for your patience.
Posted Mar 28, 2023 - 11:37 UTC
Update
Just an update that our team still working on restoring all data from backups. Which is restoration progress reached 47% from the totally accounts. We will update here once the backups will be fully imported. Thank You for Your patience.
Posted Mar 28, 2023 - 07:10 UTC
Update
Just an update that our team still working on restoring all data from backups. Which is restoration progress reached 45% from the totally accounts. We will update here once the backups will be fully imported. Thank You for Your patience.
Posted Mar 27, 2023 - 22:58 UTC
Update
We've started importing latest available backups to the new server. We will update here once the backups will be fully imported. Thank You for Your patience.
Posted Mar 27, 2023 - 20:13 UTC
Identified
We've identified the issue and are working on the fix. All the websites should be fully accessible during ~8hour period, however, website content will get rollbacked to the last available backup. We apologize for any inconvenience caused. Thank You for Your patience.
Posted Mar 27, 2023 - 11:35 UTC
Update
After unexpected crash, the server is not able to boot back into OS without easily identifiable faults. We're currently evaluating options on how to proceed while avoiding or minimizing data loss. We apologize for any inconvenience caused.
Posted Mar 27, 2023 - 04:20 UTC
Investigating
We are performing an emergency maintenance on server IN-918 in India. It’s crucial to ensure the continued upkeep and performance of Your service. Client websites hosted there could be temporarily inaccessible or might load slower than usual. We will provide further updates as necessary. Thank You for Your patience.