We are currently monitoring the recently updated internal API infrastructure.
Posted Aug 30, 2019 - 19:13 UTC
Some customers reported discrepancies due to recent password change. If you cannot login to your panel, please do not hesitate to contact our Customer Success Team, they will be able to help.
Posted Aug 26, 2019 - 14:45 UTC
We are continuing our internal review, implementing new security procedures and hardening server and network settings.
We are working with internal and external forensics teams to analyse network and server logs.
The API is operational and working as expected.
However we are keeping this incident open while further RCA investigation is ongoing.
Posted Aug 25, 2019 - 20:20 UTC
We are continuing to investigate this issue.
Posted Aug 25, 2019 - 09:46 UTC
We received an alert that one of our system APIs have been accessed by an unauthorised 3rd party, which had escalated privileges to internal system (API calls affecting information about Clients), and could potentially execute commands.
We have taken immediate action and secured the API and all related systems, and such access is no longer available.
We are also taking extra precautions and we will be resetting all of the potentially affected client passwords. Such clients will receive an e-mail that their password has been reset.