Third-Party WordPress Plugin Service Degradation Affecting WP Admin Access

Incident Report for Hostinger

Resolved

The issue is solved.
Posted May 13, 2026 - 16:38 UTC

Monitoring

The issue has been fixed and we are monitoring the results.
Posted May 13, 2026 - 13:34 UTC

Investigating

We are currently investigating an issue affecting WordPress admin panel availability and performance on some websites using the following third-party plugins:

RomeTheme for Elementor (rometheme-for-elementor)
RomeTheme Form (romethemeform)

This issue originates from the third-party vendor infrastructure and is not related to hosting platform availability or server performance.

Temporary workaround:

Log in to hPanel
Navigate to WordPress → Plugins
Deactivate the following plugins:
RomeTheme for Elementor
RomeTheme Form
Retry access to /wp-admin

Deactivating these plugins will not remove website content or configuration data. The plugins can be safely re-enabled once the upstream provider restores service availability.

We are continuing to monitor the situation and will provide updates as additional information becomes available.
Posted May 12, 2026 - 19:45 UTC
This incident affected: Core Services (Hostinger Websites).